Once your order is shipped you will receive an E-mail with your tracking information. Allow 24-48 business hours for your tracking information to update and to issue an estimated delivery date.Some orders might also ship in multiple shipments.
In the rare case that you receive an incorrect or damaged item in your order, please email studio@henrymencia.com within 48 hours of receiving your order. In the email, please include your order number, missing style, or photo of the damage.We will rectify the issue as soon as possible.
We do our best to ship all orders as quickly as possible. There will be exceptions, but in general we will ship all orders within two business days.
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After you place your order, you will receive an email from us acknowledging that your order has been received. Only after your credit card has been approved and the delivery address has been verified will your order be accepted and shipped.At which point you will receive a second email from us confirming shipment of your order. Should any products you have ordered be unavailable you will be quickly informed if out-of-stock and your payment will not be processed.
Once your order has shipped you will receive an email that will contain the tracking information.
We accept all major debit cards, and PayPal.
Absolutely, we place the highest value on your privacy and security. For your safety, we use Secure Server Layer (SSL) technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions.